{"xsrfToken":"9e5ed11a7038c332ddc69594bdf5a09da4b78587_lout","branding":{"id":"3","key":"ctisd","name":"Chesapeake Technology, Inc. Help Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/09fdf62d-f800-4993-9403-a45185a85ea1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGE1OWE5My00MmYwLTQ4YmMtOGEwMS1mYjJlN2IzNzNkN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA5ZmRmNjJkLWY4MDAtNDk5My05NDAzLWE0NTE4NWE4NWVhMSI6WyJyZWFkIl19LCJleHAiOjE3NDM0MzI2NzksIm5iZiI6MTc0MzQzMjA3OX0.JmVt4amyN0HVANYDLaTymFipdrXjN3XROaGqrY2dU7E&client=7da59a93-42f0-48bc-8a01-fb2e7b373d7e&mode=fit","logoId":"09fdf62d-f800-4993-9403-a45185a85ea1","isLogoAvailable":true,"helpCenterTitle":"Chesapeake Technology Help Desk","sharedPortalName":"Chesapeake Tech Support Desk","userInitialAnnouncementHeader":"Technical support is available during normal business hours","userInitialAnnouncementMessageWiki":"<p>Technical support is available Monday through Friday from 8 am Eastern to 5 pm Pacific time.</p>","translations":{"en-US":{"helpCenterTitle":"Chesapeake Technology Help Desk","sharedPortalName":"Chesapeake Tech Support Desk","announcementHeader":"Technical support is available during normal business hours","announcementMessage":"Technical support is available Monday through Friday from 8 am Eastern to 5 pm Pacific time.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#046aab","helpCenterTitleColor":"#faf9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0d076f3d-ba23-4788-ab0b-a8d8b0d540a1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGE1OWE5My00MmYwLTQ4YmMtOGEwMS1mYjJlN2IzNzNkN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkMDc2ZjNkLWJhMjMtNDc4OC1hYjBiLWE4ZDhiMGQ1NDBhMSI6WyJyZWFkIl19LCJleHAiOjE3NDM0MzI2NzksIm5iZiI6MTc0MzQzMjA3OX0.t9MgjVLIac_beKBKvoFmwkNSyzNVZ-cnoJt1_Ez7vDo&client=7da59a93-42f0-48bc-8a01-fb2e7b373d7e&height=300&mode=fit","bannerMediaApiFileId":"0d076f3d-ba23-4788-ab0b-a8d8b0d540a1","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ctisd","projectId":10613,"serviceDeskId":3,"name":"Chesapeake Technology, Inc. Help Desk","description":"<p>Welcome! From here you can raise a support request or find technical articles, guides and troubleshooting tips to help you use SonarWiz.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"21","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Tell us about a feature that is not functioning properly.</p>","icon":10650,"iconUrl":"https://sonarwiz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10650","groups":[3],"key":""},{"id":"23","name":"Suggest Improvement","descriptionHtml":"","callToAction":"Suggest Improvement","introHtml":"<p>Submit ideas for new features or improvements.</p>","icon":10672,"iconUrl":"https://sonarwiz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[3],"key":""},{"id":"16","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help downloading, installing, or using a certain function of the software? Select this to request assistance.</p>","icon":10646,"iconUrl":"https://sonarwiz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[3],"key":""},{"id":"20","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10666,"iconUrl":"https://sonarwiz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10666","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[21,23,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9a058659-5ca8-3f27-b338-b3561a624219","appLinkName":"System Confluence","appLinkUrl":"https://sonarwiz.atlassian.net/wiki","spaceKey":"HD","spaceName":"SonarWiz Help Desk","spaceUrl":"https://sonarwiz.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"CTISD","serviceDeskId":3,"kbLinkDomainURLs":["https://sonarwiz.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTISD","userLanguageHeader":"Technical Support Hours","userLanguageMessageWiki":"<p>CTI Technical Support is available Monday through Friday 8:30am EST to 5:00pm PDT.</p>","defaultLanguageHeader":"Technical Support Hours","defaultLanguageMessage":"CTI Technical Support is available Monday through Friday 8:30am EST to 5:00pm PDT.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3ZGE1OWE5My00MmYwLTQ4YmMtOGEwMS1mYjJlN2IzNzNkN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNjEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MzMyNzksIm5iZiI6MTc0MzQzMjA3OX0.vyoF5sUPq9_0a9D2xovuJW0-gmVy1_L7Z-dUygpge6s","targetCollection":"upload-project-10613","endpointUrl":"https://api.media.atlassian.com","clientId":"7da59a93-42f0-48bc-8a01-fb2e7b373d7e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"c4fa889c-19cd-4631-9e10-1fee4d168e76","name":"Quick-Start","description":"Quick Start Guides will walk you through a task step-by-step","categoryUrl":"https://sonarwiz.atlassian.net/servicedesk/customer/portal/3/topic/c4fa889c-19cd-4631-9e10-1fee4d168e76","createdAt":"1587757684635"},{"id":"b137f9fb-83a2-4ccf-ae94-11873330b80f","name":"How-To","description":"Short articles showing how to perform a task in SonarWiz","categoryUrl":"https://sonarwiz.atlassian.net/servicedesk/customer/portal/3/topic/b137f9fb-83a2-4ccf-ae94-11873330b80f","createdAt":"1581983893704"},{"id":"fcdc8af2-6e2b-470b-b729-dcc82f2563be","name":"Troubleshooting","description":"Fix common problems following these guides","categoryUrl":"https://sonarwiz.atlassian.net/servicedesk/customer/portal/3/topic/fcdc8af2-6e2b-470b-b729-dcc82f2563be","createdAt":"1588111959780"},{"id":"516bf874-88e0-43d0-a50d-415b65baf99d","name":"Technical Notes","description":"Information about system requirements, supported interfaces and other technical documentation about SonarWiz ","categoryUrl":"https://sonarwiz.atlassian.net/servicedesk/customer/portal/3/topic/516bf874-88e0-43d0-a50d-415b65baf99d","createdAt":"1588114648764"},{"id":"01d2dc78-2487-4278-8af1-bab953e05ce7","name":"Change Log","description":"Information about what has changed in SonarWiz releases","categoryUrl":"https://sonarwiz.atlassian.net/servicedesk/customer/portal/3/topic/01d2dc78-2487-4278-8af1-bab953e05ce7","lastUpdated":"1731348051158","createdAt":"1581983922591"}]}},"kbPage":{"id":38404222,"title":"SonarWiz 7 Supported Interfaces","url":"https://sonarwiz.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/38404222","space":{"key":"HD","name":"SonarWiz Help Desk","id":152633346},"serviceDeskIds":[3],"appLinkId":"9a058659-5ca8-3f27-b338-b3561a624219","idInString":"38404222","projects":[{"projectId":10613,"serviceDeskId":3,"portalId":3}]}}