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Download SAM 1.3.1 from the CTI web site.
The file is a self-extracting compressed file. Select an empty folder to unpack the program.
Navigate to the unpacked files and double-click Sam 1.3.1.exe to launch the program.
Select Enable Logging and click the Troubleshoot button.
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SAM will run several tests against your computer. If SAM identifies any problems it will pause the diagnostics tests. Click the Acknowledge button to continue the tests.
In a normal SonarWiz installation, you should see a green check mark next to components that pass:
A single-user SonarWiz dongle requires the following 3 tests to pass:
USB Driver Installation
Sentinel Driver Communication
Sentinel Key Communication
Note that the other tests are not required to pass for normal operation of SonarWiz.SAM will write a log file in the same directory where
SAM 1.3.1.exewas launched from. Look for SentinelLog.txt
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If any of the 3 critical tests failed to pass in Step 6 above, please share the SentinelLog.txt file with CTI technical support at support@chesapeaketech.com. |
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