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To install Windows Server Essentials Media Pack for Windows Server 2012 R2:

  1. Navigate to Microsoft’s Windows Server Essentials Media Pack for your platform:

    1. Windows 10: https://www.microsoft.com/en-us/software-download/mediafeaturepack

    2. Windows Server 2012 R2: https://www.microsoft.com/en-us/download/details.aspx?id=40837

  2. Download and install the Media Pack according to the instructions found on that page.

  3. After successfully installing the media pack, re-launch SonarWiz.

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