Troubleshooting a Bad SonarWiz Install

Owned by David Finlayson
2020-04-29
2 min read

Problem

You have encountered an error while running the SonarWiz install program.

Solution 1

The most likely cause of an installation failure is running the installer program from a Windows user account with insufficient privileges. You must have administrator privileges to install SonarWiz.

  1. Make sure that all existing instances of SonarWiz are closed.

  2. Download the SonarWiz installer from https://chesapeaketech.com/download-sonarwiz/

  3. Right-click the installer and select Run as administrator

     

  4. Follow the prompts to install SonarWiz.

  5. When the installation is completed. Reboot the computer.

Solution 2

If Solution 1 did not resolve the error, we will need to run the installation program with a log file to pin-point the source of error. This requires running the installer from the Windows Command Prompt.

  1. Open the Windows Command Prompt by clicking on the Windows button in the Windows Task Bar and typing “Command Prompt” in the search bar. Right-Click the Command Prompt icon and select Run as administrator as shown below:

  2. Use the “CD” command to change directory to the folder where you downloaded the SonarWiz installer. In this example, I have downloaded the installer to C:\Users\david\Downloads. So, I type:

    cd c:\Users\david\Downloads [Enter]

     

  3. Next, run the SonarWiz installer and specify a log file. In this example, I am installing SonarWiz 7.05.11 and I want to put the log file on my Desktop (so it is easy to find).

    SonarWiz7FullInstall_V7.05.15.exe /LOG=”C:\Users\david\Desktop\SWInstallLog.txt” [Enter]

     

  4. After you hit enter, the SonarWiz installer will take over. However, this time, each step of the install process is logged to your log file. If you encounter an error, open the log file in a text editor such as Windows Notepad.exe and see if you can identify the problem.

     

  5. If you cannot fix the problem yourself. Please create a ticket in our support desk and attach the install log file to your ticket to help us troubleshoot the install with you.

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